Mon–Sat: 9:30am–5:30pm · Sun: 11am–3:30pm
📦 Delivery and Returns
Delivery and Returns Policy
Everything you need to know about how we deliver accessories and parts, and how to return something if you need to. Our aim is always to make things simple and fair.
Delivery Options
We sell phone accessories and parts in our Rochdale shop and online. Here are the delivery options available.
| Service | Timescale | Cost | Notes |
|---|---|---|---|
| 📍 Click and Collect (Rochdale) | Same day | Free | Order ahead, collect from our Rochdale shop |
| 📦 Standard Delivery (UK) | 3 to 5 working days | From £3.99 | Royal Mail 2nd Class tracked |
| ✅ Tracked 48hr (UK) | 2 working days | From £5.49 | Royal Mail Tracked 48 |
| ⚡ Next Day (UK) | Next working day | From £7.99 | Royal Mail Special Delivery or DPD |
| 🌎 International | 5 to 14 days | POA | Contact us for a quote before ordering |
Delivery Information
📤
Order Confirmation
You will receive an order confirmation by email or WhatsApp as soon as your order is placed.
📱
Tracking Updates
All UK tracked orders receive a tracking number once dispatched. You can follow your parcel directly with Royal Mail or DPD.
📅
Dispatch Times
Orders placed before 2pm Monday to Friday are dispatched the same day where stock is available. Weekend orders dispatched Monday.
📍
Free Collection
Prefer to collect? Reserve your item by calling or WhatsApping us and collect from our Rochdale shop at no delivery cost.
Returns Policy
We want you to be happy with your purchase. If something is not right, here is how our returns process works. This policy covers accessories and parts purchases only. Repair warranty claims are handled separately via our Warranty page.
| Situation | Action | Timescale |
|---|---|---|
| Item arrived damaged or faulty | Full refund or free replacement | Contact us within 48 hours of delivery |
| Wrong item sent | Full refund or correct item sent free | Contact us within 7 days |
| Changed your mind (unopened) | Refund minus postage costs | Return within 14 days, item unused and sealed |
| Changed your mind (opened) | Exchange or store credit | Return within 14 days, item in original condition |
| Item not as described | Full refund including return postage | Contact us within 14 days |
Returns FAQs
How do I start a return? ▼
WhatsApp or call us first to let us know. We will give you return instructions including the correct address. Do not return items without contacting us first as it may delay your refund.
Who pays return postage? ▼
If the item is faulty, wrong, or not as described, we cover return postage. For change-of-mind returns, the customer covers return postage. We recommend using a tracked service to protect your return.
When will I receive my refund? ▼
Refunds are processed within 3 to 5 working days of receiving the returned item. You will be notified by WhatsApp or email when the refund is issued. Bank processing times may add a further 2 to 3 days.
Does this policy cover repairs? ▼
No. Repair warranty claims are handled separately. If you have a fault related to a repair we carried out, please visit our Warranty page or call us directly.
Any Questions?
If you have a question about your order, delivery or a return, just get in touch. We are happy to help and aim to resolve any issue quickly.